Return & Refund
1. Important Notice
Please note that for hygienic reasons no returns or exchanges of opened or used products accepted.
2. Return Process
We accept returns of unopened items within 30 days after purchase.
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Conditions for Return:
The items must unused, in original condition and in the original packaging to be. -
Start return request:
Contact our customer service team at info@annasvibe.com, and enter your Order number as well as the reason for the return Our team will provide you with detailed instructions and the return address.
3. Return shipping costs
- Customers bear the return shipping costs unless there is a product issue (e.g. damaged or defective upon delivery).
- In case of a product issue, we cover the shipping costs.
4. Refunds
- After receiving and reviewing your return, we will notify you of the approval or rejection of your refund.
- Upon approval, the refund will be processed within 3-5 business days automatically applied to the original payment method.
5. Defective or incorrect items
- If your order is damaged, defective, or incorrect, please contact us. within 7 days of receipt under info@annasvibe.com.
- Send us a detailed description of the problem as well as photos of the affected product.
6. Exchange
- We do not offer direct exchanges.
- To exchange an item, please order the desired item again and return the original item for a refund.
