Refund policy

1. Important Notice
Please note that for hygienic reasons  no returns or exchanges of opened or used products accept.

2. How can I return the purchased items?
We accept returns of unopened items within 30 days of purchase.

- To be eligible for a return, please ensure that the items **are unused, in the condition you received them, and in the original packaging**.
- To initiate the return process, please contact our customer service team at info@annasvibe.comPlease provide your order number and the reason for the return. Our team will give you detailed instructions for the return and the return address.

3. Return shipping costs
Customers are responsible for return shipping costs unless it is a product issue (arrived damaged or defective). In the case of a product issue, we will cover the shipping costs.

4. Refunds
As soon as your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 3-5 business days.

5. Defective or incorrect items
If your order damaged, defective or incorrect iscontact us within 7 days of receiving the product at info@annasvibe.com.com with a detailed description of the problem and photos.

6. Exchange
We do not offer direct exchanges. If you would like to exchange an item, we recommend that you make a new order to place an order for the desired item and return the original item for a refund.